1. Purpose
This Refund & Return Policy explains the handling of payments, cancellations, refunds, and returns for purchases made through the Bling luxury marketplace.
Because Bling facilitates the sale of unique, pre-owned luxury items, strict controls are required to protect Buyers and Sellers from fraud, misrepresentation, and value loss.
2. Authentication Responsibility
Sellers are required to list authentic and legally owned products only.
Buyers are responsible for reviewing product:
- Images
- Description
- Condition details
- Price and taxes (if applicable)
- Negotiated commitment
Prior to confirming delivery with OTP.
Bling may moderate listings, but does not independently authenticate each item unless explicitly stated.
3. All Sales Final After OTP Confirmation
When the Delivery Personnel completes the drop-off and the Buyer provides the One-Time Password (OTP):
- Ownership transfers to the Buyer
- The sale becomes final and non-refundable
- Bling is no longer responsible for quality disputes
This prevents fraudulent substitution or tampering after delivery.
4. Situations Where Refunds May Be Allowed
Refunds are limited to the following cases:
4.1 Failed Delivery
If delivery cannot be completed due to:
- Seller unavailability
- Item not provided for pickup
- Delivery Personnel logistics failure
The order will be cancelled and payment refunded.
4.2 Unauthorized or Duplicate Payment
If a payment is processed incorrectly or duplicated due to technical error, the excess amount will be refunded after validation.
4.3 Fraud or Legal Compliance Issues
If Bling determines the item violates:
- PDPL, consumer protection, or commercial laws
- Intellectual property regulations
- Anti-counterfeit controls
The order may be reversed, and the Buyer refunded while the Seller may face restrictions.
5. Payments and Refund Method
Payments are securely processed via Stripe and Apple Pay.
Refunds will be issued using:
- The same payment method where possible, or
- The Buyer's Bling wallet balance if required by banking constraints
This prevents fraudulent substitution or tampering after delivery.
Refund processing times depend on:
- Payment provider processing
- Banking institution timelines
Expected settlement: 3-10 business days
8. No Return Policy
Because items are pre-owned luxury goods with value subject to handling conditions:
- Bling does not support returns after delivery confirmation
- Items cannot be shipped back to the Seller once accepted
This policy protects Sellers from fraudulent usage and switching scams.
12. Contact Information
For refund or delivery-related assistance:
Email: support@bling.com
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