1. INTRODUCTION
Bling is committed to protecting your privacy and personal data. This Privacy Policy explains what information we collect, how we use it, whom we share it with, and the rights you have under applicable privacy laws, including the Saudi Personal Data Protection Law (PDPL).
By accessing or using the Bling platform, you agree to the practices described in this Policy. If you do not agree, you should discontinue using our services.
Because Bling facilitates the sale of unique, pre-owned luxury items, strict controls are required to protect Buyers and Sellers from fraud, misrepresentation, and value loss.
2. SCOPE
This Privacy Policy applies to all Bling-operated services including:
- Buyer Mobile App
- Delivery Personnel Mobile App
- Seller Web Portal
- Super Admin Dashboard
- Customer Support and integrated notification systems
3. INFORMATION WE COLLECT
3.1 Information You Provide
We collect personal data when you create an account, use our services, or contact support. This includes:
- Full name
- Email address and phone number
- Delivery addresses
- Identity and KYC documents
- Wallet/bank payout information
- Product details submitted by Sellers
- Login credentials and communication preferences
3.2 Financial Information
Payment data is processed securely through Stripe and Apple Pay.
IMPORTANT: Bling does not store your complete card numbers or CVV codes.
3.3 Automated Data
We collect certain device and usage information automatically such as:
- Device type, OS version, IP address
- App performance analytics
- Crash logs and diagnostic reports
3.4 Delivery Information
During delivery workflows, we collect:
- Pickup and delivery location details
- OTP collection confirmation
- Delivery progress updates
3.5 Communication Data
Messages exchanged between users and support may be stored for operational and security reasons.
4. HOW WE USE YOUR INFORMATION
We use your information to:
- Create and maintain your account
- Process orders and facilitate transactions
- Verify identity for KYC and fraud prevention
- Enable secure delivery with OTP validation
- Provide customer support and service communication
- Improve performance, safety, and user experience
- Comply with legal and regulatory requirements
PRIVACY COMMITMENT: We do not sell personal data to third parties.
5. SHARING OF PERSONAL DATA
We may share data with:
- Payment processors (Stripe, Apple Pay) to complete transactions
- Delivery Personnel to fulfill orders
- Government authorities if required by law
- Cloud hosting and analytics systems for secure operations
All third parties are required to protect your data under strict confidentiality and security controls.
6. DATA SECURITY
We apply advanced security safeguards such as:
- Encryption of personal data at rest and in transit
- Secure identity and access management (RBAC + MFA for Admin roles)
- Network firewalls and intrusion detection
- Continuous monitoring and anomaly detection
DISCLAIMER: Despite strong protection, no system can be guaranteed completely secure.
9. CHILDREN'S PRIVACY
Bling is intended for adults aged 18 and above.
We do not knowingly collect data from minors.
11. YOUR RIGHTS
You may exercise the following rights under PDPL:
- Request access to the personal data we hold
- Request correction of inaccurate information
- Request deletion, where retention is not legally required
- Request restriction of processing in specific cases
- Withdraw consent where applicable
We may request identity verification before fulfilling these requests.
14. CONTACT INFORMATION
For privacy concerns, data access requests, or complaints:
Email: support@bling.com
ESCALATION: You may escalate unresolved complaints to the Saudi Data & Artificial Intelligence Authority (SDAIA).
© 2025 Bling - Luxury Resale Marketplace
All Rights Reserved Privacy Protected Under Saudi PDPL